FAQ
Class Guidelines
Privacy Policy
Terms & Conditions
Frequently Asked Questions

As soon as you have registered with complete details and upon a successful payment, we will be emailing your session information on the registered email ID. Kindly ensure you have provided the correct email ID for this purpose.

We understand that sometimes subscribers are not able to join sessions due to poor internet connection. As far as possible, we will try to provide a cover up class for the following courses: coding, languages and robotics. For any other course, we can try to accommodate the student if a parallel batch is running for the same age group and level, on a best effort basis.

To continue a particular class, please ensure you have paid up for next month/ level at least 3 days before the last class of your current subscription. A service stands cancel if next payment is not received within 3 days of end of the previous registration term.

We take utmost care to ensure privacy during our online live sessions. Only verified students can join the sessions. This makes our sessions completely safe and secure. We do not share this personal information with any third parties.

Our refund policy allows refund of 100% of Course Fee on prorata basis for any unused classes during the tenure of the program enrolled by the student. A refund would not be entertained for any services already provided. However, please note that a student has to attend minimum of 8 sessions before they can apply for a refund. This policy ensures that kids have given themselves enough opportunities to decide to apply for a refund of sessions not consumed. No promotions will be refunded. If you enrolled for a course under a promotional or referral program, you will be charged in full for the minimum number of 8 sessions, or number of sessions consumed by the student, whichever is higher, and the remaining balance will be refunded to you. The Company shall not be liable for any refund, if the student does not attend the allotted classes within the stipulated tenure and does not claim for refund within the said tenure. HobSpace will request you to share your bank account details where it can transfer the refund amount and such other documents (for students based in USA and Canada), as may be required, to process the refund. Once HobSpace has all the required information, we will process your refund for unused classes, within 7 working days.

A subscriber can place the cancellation order for a particular service (course type activities only) within 2 days of service registration by emailingĀ support@hobspace.com. No cancellation is possible for the services offered with promotional discounts or special occasions i.e. Summer Vacation, Winter Vacation. These are limited edition offers and hence any range of refund would not be possible. No cancellation is possible for the services offered as one time sessions or festival special services.